FREQUENTLY ASKED
Good questions. Clear answers.
Need to solve a specific problem? Search the help center →
Which video platforms can I use?
Use the Chrome extension on Vimeo, Telegram Web, and compatible embedded players. The online link tool supports Vimeo and TikTok. Available videos and qualities depend on the source.
Can I try VodMates for free?
Yes. Install the extension and test your video pages first. A single premium download credit and Pro plans are available when you need more access.
What quality will my downloaded video have?
Choose from the quality options the source provides. VodMates does not upscale your video. A lower quality generally means a smaller, quicker download.
Why does a download need time to merge?
Some sources send video and audio separately. VodMates joins them into one MP4 after the transfer. Keep the download tab open until the file is ready.
Will Pro make every video download faster?
Speed depends on the source, your network, and file size. Pro provides paid access and quality options when available; it cannot remove a source’s limits.
I paid, but my extension still shows free access
Return to the same browser profile and extension installation used for checkout. Open the extension again to refresh your access. If it still has not updated, use the extension’s support diagnostics and include your checkout email and order reference when contacting us. Keep the extension installed while support checks the issue.
Single credits, Pro, and subscription changes
A single credit is for an occasional premium download. Monthly and yearly Pro renew; lifetime access is a one-time purchase. Compare current prices on the pricing page. For cancellation, use the customer portal linked in your receipt or contact support with your order reference. Available payment methods are shown at checkout.